Shipping policy
SHIPPING POLICY
My Shoe Shop delivers throughout South Africa and also offers international shipping to many destinations.
SOUTH AFRICAN DELIVERY
Standard Delivery
Orders are normally delivered within 3–5 business days.
Express Delivery
Express delivery is available at an additional charge and normally takes approximately 2 business days.
Free Delivery
We offer free standard delivery within South Africa on orders over R1,000.
Delivery times are estimates and may vary depending on the destination, courier operations, public holidays and circumstances outside our reasonable control.
LOCAL COLLECTION
Orders may be collected from:
Via Veneto Shoes
Constantia Village Shopping Centre
Constantia, Cape Town
Collection orders are generally available within 24 hours. Please wait for confirmation that your order is ready before collecting.
ORDER PROCESSING
Orders are processed as quickly as possible during normal business days. Orders placed over weekends or public holidays may only be processed on the next business day.
Once an order has been dispatched, delivery is handled by our courier provider.
DELIVERY INFORMATION
Customers are responsible for providing a complete and accurate delivery address and contact details when placing an order.
If an order cannot be delivered because incorrect or incomplete information was supplied, additional delivery charges may apply.
DELIVERY DELAYS
While we make every reasonable effort to ensure orders arrive within the estimated delivery period, courier delays and other circumstances outside our control can occur.
If you experience a problem with your delivery, please contact My Shoe Shop and we will assist you.
INTERNATIONAL SHIPPING
My Shoe Shop ships internationally to many destinations, subject to applicable shipping restrictions.
International shipping is charged at the rate displayed at checkout.
Any customs duties, import taxes, VAT or other charges imposed by the destination country are the responsibility of the recipient and are not included in our prices or shipping charges.
International delivery times vary depending on the destination and customs processing.
RETURNS, SHIPPING & HANDLING
Returns and exchanges are subject to our Returns & Exchange Policy.
For an eligible return, R99 per product will be deducted from the return value to cover the initial shipping and handling costs incurred when the order was sent to you.
This deduction also applies where the original order qualified for free delivery, as My Shoe Shop still incurs the initial shipping and handling costs.
The customer is responsible for the cost of returning the product to My Shoe Shop.
The R99 deduction does not apply where an incorrect product was supplied, the product is defective, or My Shoe Shop is responsible for the return, subject to our Returns & Exchange Policy and applicable South African consumer law.
CONTACT
For questions regarding an order, delivery or return, please contact us via WhatsApp:
WhatsApp: 061 236 3448
Myshopgroup (Pty) Ltd
Trading as My Shoe Shop
Cape Town, South Africa