Returns & Exchanges Policy

We want you to be happy with your purchase from My Shoe Shop. Our return options depend on when the eligible item is returned.

Refunds within 7 days

Eligible items may be returned for a refund within 7 days of receiving your order. Items must be unworn, unused, in their original condition and packaging, and accompanied by proof of purchase.

Store credit within 14 days

If more than 7 days but no more than 14 days have passed since you received your order, eligible items may be returned for store credit. Store credit does not expire.

Return shipping and original delivery costs

Return shipping is for the customer's account unless the return is due to an error on our part or the item is faulty, damaged or incorrect.

Where an item qualified for free delivery, R99 per returned product will be deducted from the refund or store credit to cover the original shipping and handling cost incurred by My Shoe Shop.

How to return an item

Please contact us before returning your item so that we can assist you with the return.

WhatsApp: 061 236 3448
Email: info@myshoeshop.co.za

Returns may be sent or delivered to:

My Shoe Shop / Via Veneto Shoes
Constantia Village Centre
Constantia, Cape Town, 7806
South Africa

Please include your name and order number with the returned item so that we can identify your order.

Damaged or incorrect items

If an item arrives damaged, faulty, missing or incorrect, please contact us as soon as possible. Please keep all packaging and, where relevant, note visible courier damage on the waybill.

Faulty products

Faulty products are handled in accordance with applicable South African consumer law. Please notify us as soon as you become aware of a defect so that we can assist with the appropriate remedy.

Inspection of returns

All returns are subject to inspection before a refund or store credit is issued.

For delivery information, please see our Shipping Policy.