We want you to be delighted with your purchase from My Shoe Shop. If for any reason you are not 100% satisfied we are happy to offer a 7 days return for exchange on unused and unopened items. All goods are returned at your own expense.

If you are returning an item because of an error on our part we will be happy to do a full refund.  

Should you wish to exchange or return an item, please send an email to, and we will issue you with a Returns Authorisation Number (RAN).

Products that qualify for free shipping will be refunded less a R 99 shipping&handling cost per item.


According to SA Consumer Act online shoppers have the right to cancel an online purchase within 7 days of receiving the goods without reason or penalty. Should you wish to cancel your order under these regulations it must be in writing by sending an email to Telephone cancellations will not be binding or accepted. All item(s) returned under these regulations must be received by My Shoe Shop within 7 days of your email and be unopened, unused, and in the original manufacturers packaging and in a 100% resellable condition. Under these regulations all goods are returned at your expense.


If an item arrives damaged, retain all of the packaging materials including the carton that your order was packed in. If your carton was severely damaged in transit you must inform the courier or postal service immediately. Do not sign for damaged parcels without making a note on the waybill. Then you should contact us and we will endeavour to sort out a replacement order.


If an item in your order is missing or incorrect, please contact us immediately and we will endeavour to correct your order as soon as possible.


We will notify you via e-mail of your refund once we have received and processed the returned or damaged item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of us receiving your return.


Should you have purchased a defective product you must please notify us immediately of the defect. The product must be returned within six months from the date of purchase. You can then elect to have the product replaced or repaired or for the purchase price to be refunded.