As with all good things in life, our online store and warehouse come with terms and conditions attached. They are as follows:

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

All products shown on My Shoe Shop are in stock unless stated otherwise, products are dispatched from our warehouse in Cape Town once payment is received. Please note that EFT payment can take up to 48 hours to clear.
If next day delivery is required, please use credit card payment or instant EFT.

Every effort is made to effect shipment of your order timelessly however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you via email and provide a revised shipping schedule.

Delivery Policy  

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.


Economy Shipping usually takes 2 - 4 days door to door for Major centers, and around 3 - 5 days for Regional Areas.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place we will make our several attempts to contact and make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Refunds/Returns Policy

Should you for any reason wish to return your order for a full refund or exchange, you will be liable for the shipping charges. You must advise us in writing of your cancellation and the person who made the original purchase must sign any such cancellation. The goods must be returned to us undamaged in the original packaging within 7 business days.

We recommend that you use Aramex for all returns as it offers express delivery at a cost of R99 and shipment tracking through a 24 hours customer helpline.

Cancellation of orders carry a 15% surcharge, alternative we offer all clients a 12 month voucher for full value.

International customers should make use of a courier that offers:

  1. Shipment tracking.
  2. Insure your package for safe return and declare the full value of the shipment.

Any items that have been dispatched and then returned by the customer will be liable to a 20% handling fee.

30 day Money Back Guarantee

Should you, within 30 days of purchase of an item, for any reason wish to return your order because the product failed to live up to your expectations, you must send a detailed statement on why – along with images. We will assess the complaint and see if it is fit a return and refund. You will be liable for the shipping charges and the goods must be returned to us within 3 business days after the complaint has been warranted for a refund.

Disclosure of outlet country at time of payment

South Africa

Standard Bank

Payment Options and Pricing 

All transactions will be processed in South African Rands (ZAR). endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

My Shoe Shop reserves the right to change pricing at any time without prior notice.

Should reduce it’s price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 7 days of shipment.

Credit Card

We accept MasterCard and Visa credit cards via PayFast. If you do not have a credit card please utilise one of the other payment options.

EFT (Electronic Fund Transfer)
One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Via Veneto Shoes (Pty) Ltd as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products. 

Banking Details:

Bank name: Nedbank Bank Limited

Branch name: Constantia Branch

Branch number: 19-87-65

Account number: 1159706980

Account type: Business Current Account

Account name: Via Veneto Shoes (Pty) Ltd

Please email your proof of payment to  to ensure your payment is confirmed and order shipped as quickly as possible.

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email your proof of payment to  to ensure your payment is confirmed and order shipped as quickly as possible.  

For more information about how to order, special order requirements and other payment options, please contact our Support Team on or make use of the live chat function on the website.

Security Policy

  1. PayU process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) The company registration documents and the site’s registered domain name are checked and verified by That, ensuring the cardholder and merchant that nobody can impersonate PayU to obtain confidential information.
  2. PayU is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. PayFast Internet servers are protected by firewalls and intrusion detection systems.
  3. We the Merchant,, does not have access to any credit or debit card details.
  4. PayFast continually reviews and enhances its security in line with technological changes.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to MyShoeShop and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by for any civil action or any legal action deemed necessary against me.

Product 12 Month Warranty

All products supplied by My Shoe Shop carry the supplier or manufacturer’s performance / replacement warranty. The industry standard is 12 months.

You may be required to provide your original proof of purchase and/or delivery note on the first occasion when you’re supply your product in for repairs. This will then serve as your implied warranty initiation date.

In some cases your product might need to be returned to My Shoe Shop, so we recommend that you keep the original packaging in a good condition and safely stored.

The physical condition of your device is also taken into consideration before any warranty decisions are made for replacements or exchanges, especially within the first six months from the purchase date.


What is the warranty period on my products?

The warranty on all products is provided by the relevant products manufacturers. Therefore, the warranty period will depend on the manufacturers, generally 12 months, and is subject to the manufacturer’s terms and conditions.

The warranty applied on a product starts on the date of purchase, printed on the original invoice or delivery note.

The repair model/process is outlined in this document and serves to inform you of how the 12 month warranty period may differ in terms of the repair process and possible outcomes.

Make sure you provide accurate contact details so you can receive status updates and the notification to collect.

How is my warranty voided?

Your warranty will be voided if your product is damaged. This includes, but is not limited to:

Physical damage and/or misuse or abuse, water damage (when not waterproof products), repairs and/or product modifications and alterations that have been executed by unauthorised third parties.

Modifying the exterior of the device by gluing, pasting or sticking ‘decorative’ images on the device can void the warranty if such attachments impact the interior mechanics of the product.

Failing to properly follow the installation process and instructions for use.

Because Repairs acts in accordance with the manufacturer warranty, you have to make sure that you comply with the warranty requirements as they are outlined in your product manual.

Contact Details

Physical address: Constantia Village Center, Constantia, 7806

Email address:

Phone number: 021 794 6738