Why Shopping at My Shoe Shop Feels Different

At My Shoe Shop, we believe that buying shoes should never feel like just another online transaction. It should feel personal — like walking into your favorite boutique where the staff greet you by name and know exactly what you’re looking for. That’s why our motto is simple: we put service first, always.

Real People, Real Conversations

We’ve all had the frustration of messaging a company online, only to be met with a bot or a long list of voice menu instructions. At My Shoe Shop, we do things differently. Our WhatsApp “Chat With Us” line is answered by real service consultants who know our products inside and out.

Want to know if a shoe is a wide or narrow fit? Curious whether a certain sandal has extra arch support? Our staff don’t need to “check the manual” — they already know. That’s what makes our service fast, personal, and timeless.

In Stock and Ready for You

Nothing is more disappointing than finding your dream shoes online, only to discover they’re sold out. That’s why we only list shoes that are actually in stock. When you place an order, it’s packed and shipped quickly, arriving at your doorstep within 2 to 5 working days.

Visit Us in Constantia Village

For our Cape Town customers, we also have a retail branch — Via Veneto Shoes in Constantia Village. Here, you can browse our collection in person, pick up your online order, or get one-on-one service from our experienced team. Whether you shop online or in-store, you’ll always find friendly, knowledgeable staff who love helping customers find the perfect pair.

The Best of International and Inhouse Brands

Our shelves are filled with a wide selection of shoes to suit every style:

• Global favorites like UGG, FitFlop, Carmela, Gaimo, and Inuovo.

• Our own in-house brand Via Veneto, known for stylish yet comfortable leather shoes crafted for everyday wear.

This mix of international brands and local craftsmanship means you’ll always find something that feels just right.

Why We Believe in “Dressing from the Bottom Up”

We’ve always said it: if your shoes are comfortable, the rest of your outfit falls into place. When you love what’s on your feet, you’ll stand taller, walk further, and feel more confident. That’s why we stock shoes that aren’t just stylish, but also supportive and wearable every day.

Customer Service FAQs at My Shoe Shop

1. How fast is delivery?

We ship within 2 to 5 working days — and everything on our website is in stock.

2. Can I get advice on shoe fit?

Yes! Message us on WhatsApp and our team will tell you if a shoe runs wide, narrow, or true to size.

3. Will I talk to a chatbot?

Never. You’ll always be helped by a real person who knows our products.

4. Can I collect my order in-store?

Yes, at our Via Veneto Shoes store in Constantia Village.

5. What brands do you stock?

We carry UGG, FitFlop, Carmela, Gaimo, Inuovo, and our own Via Veneto brand.

6. Why should I choose My Shoe Shop?

Because you’ll get timeless customer service, fast delivery, and a wide range of quality shoes — every single time.

Final Thoughts

At the end of the day, we’re not just selling shoes — we’re building relationships. Every WhatsApp chat, every package delivered, every visit to our Constantia Village store is a chance for us to connect with you. That’s what makes My Shoe Shop different.

Because to us, good service never goes out of style.